Terms & Conditions
Welcome to O’POLE! These terms and conditions outline the rules and regulations for the use of O’POLE’s Website, located at https://theopole.com/.
1. Acceptance of Terms
By accessing this website, we assume you accept these terms and conditions. Do not continue to use O’POLE if you do not agree to take all of the terms and conditions stated on this page.
2. Orders and Payments
2.1. All orders are subject to availability and confirmation of the order price.
2.2. We offer Cash On Delivery (COD) services to all our customers based in Pakistan.
3. Pricing and Product Information
3.1. While we strive to ensure that all details, descriptions, and prices appearing on this website are accurate, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.
3.2. All prices are subject to change without notice.
4. Shipping and Delivery
4.1. All deliveries across PAKISTAN are FREE irrespective of the order value.
4.2. Shipping fees WILL apply to all international orders.
4.2. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers or customs.
4.3. International shipping may incur additional customs fees, taxes, and duties, which are the responsibility of the customer.
5. Returns and Exchanges
5.1. We accept returns and exchanges within 3 days of delivery, provided the items are in their original condition, unworn, and with all tags attached.
5.2. To initiate a return or exchange, please contact our customer service team at customercare@theopole.com or +92-321-0222331.
5.3. Refunds will be processed to the original payment method within 10 working days after we receive the returned item and a final inspection has been conducted ensuring the integrity of the product.
5.4. Shipping costs for returns are the responsibility of the customer UNLESS the item received was incorrect or damaged.
6. Intellectual Property
6.1. All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of O’POLE or its content suppliers and is protected by international copyright laws.
6.2. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without express written permission from us.
7. Privacy Policy
7.1. Your privacy is important to us. Please review our policies to understand how we collect, use, and protect your personal information.
8. Limitation of Liability
8.1. O’POLE shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the products, or for the cost of procurement of substitute goods or services, including but not limited to damages for loss of profits, use, data, or other intangibles, even if O’POLE has been advised of the possibility of such damages.
9. Changes to Terms
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms.
10. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
• Email: [customercare@theopole.com]
• Phone: [+92-321-0222331]
1. Acceptance of Terms
By accessing this website, we assume you accept these terms and conditions. Do not continue to use O’POLE if you do not agree to take all of the terms and conditions stated on this page.
2. Orders and Payments
2.1. All orders are subject to availability and confirmation of the order price.
2.2. We offer Cash On Delivery (COD) services to all our customers based in Pakistan.
3. Pricing and Product Information
3.1. While we strive to ensure that all details, descriptions, and prices appearing on this website are accurate, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.
3.2. All prices are subject to change without notice.
4. Shipping and Delivery
4.1. All deliveries across PAKISTAN are FREE irrespective of the order value.
4.2. Shipping fees WILL apply to all international orders.
4.2. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers or customs.
4.3. International shipping may incur additional customs fees, taxes, and duties, which are the responsibility of the customer.
5. Returns and Exchanges
5.1. We accept returns and exchanges within 3 days of delivery, provided the items are in their original condition, unworn, and with all tags attached.
5.2. To initiate a return or exchange, please contact our customer service team at customercare@theopole.com or +92-321-0222331.
5.3. Refunds will be processed to the original payment method within 10 working days after we receive the returned item and a final inspection has been conducted ensuring the integrity of the product.
5.4. Shipping costs for returns are the responsibility of the customer UNLESS the item received was incorrect or damaged.
6. Intellectual Property
6.1. All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of O’POLE or its content suppliers and is protected by international copyright laws.
6.2. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without express written permission from us.
7. Privacy Policy
7.1. Your privacy is important to us. Please review our policies to understand how we collect, use, and protect your personal information.
8. Limitation of Liability
8.1. O’POLE shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the products, or for the cost of procurement of substitute goods or services, including but not limited to damages for loss of profits, use, data, or other intangibles, even if O’POLE has been advised of the possibility of such damages.
9. Changes to Terms
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms.
10. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
• Email: [customercare@theopole.com]
• Phone: [+92-321-0222331]